Questions? Let’s get them answered.

Visit the Bookstore, open the book you would like to purchase, choose the available format where required, and add it to your cart. Follow the checkout steps to enter your billing, delivery and payment information.

The available payment methods are shown securely during checkout. Select the method that suits you and follow the payment provider’s instructions to complete your order.

A successful order will display an order confirmation page and should also generate an email confirmation. Check your spam or junk folder if the email does not arrive.

Contact us with your name and payment reference if you believe payment was completed but no order confirmation was received.

Yes, where both formats are available. The individual book page will show the formats currently offered for that title. Prices may differ between print and digital editions.

Delivery options and applicable charges are displayed during checkout. Please make sure that your delivery address and contact details are complete and accurate.

Your download should become available through the order confirmation, the email sent after payment, or the Downloads section of your customer account.

Contact us with your order number if the payment was successful but the download is unavailable.

Confirm that you are using the same email address used for the order. Try signing into your account, checking your Downloads area and using a different browser if necessary.

Include your order number when contacting support so we can locate the purchase quickly.

No. An eBook purchase is for the buyer’s personal use. The file may not be copied, redistributed, uploaded, shared publicly or resold without permission from the copyright holder.

Return eligibility depends on the condition of the book, the reason for the return and the applicable consumer protection requirements. Contact us promptly before sending anything back.

Include your order number, a description of the issue and photographs if the book arrived damaged.

Digital products are treated differently from physical goods because they may be accessed immediately. Contact us if the file is defective, incorrect or inaccessible, and we will assess the circumstances.

Contact Lekker Books as soon as possible with your order number and clear photographs of the book, packaging and delivery label. Do not dispose of the packaging until the matter has been reviewed.

Start by completing the author application on the Join as an Author page. Your application will be reviewed before an author profile is created or linked to your account.

Approval protects existing author profiles, prevents unauthorised profile claims and allows Lekker Books to confirm that each account is connected to the correct author and books.

Authors can manage their public biography, profile photograph, website, social links and account details. The dashboard also displays linked books, membership information, sales activity and available statements.

Authors can view their linked books, but direct product editing is restricted. Pricing, downloads, stock, shipping and product information are managed centrally to protect the accuracy of the store and its orders.

Send a change request if any book information is incorrect or incomplete.

An expired membership may enter a grace period before suspension. During suspension, the author can still sign in to renew, but the public author profile and linked books may be hidden until the membership is reactivated.

Yes. The Public Profile section of the Author Dashboard includes a simple upload area. You can select a file or drag and drop a JPG, PNG or WebP image into the uploader.

Statements are processed after a calendar month closes. Authors can review completed reporting periods and download qualifying statements through the Author Dashboard.

No. A month with no qualifying sales, refunds or financial adjustments is recorded as processed, but no PDF is generated and no email is sent.

A statement is still generated when financial activity took place. For example, a sale followed by a full refund must remain visible even though the final amount is zero.

Sign in to the Author Dashboard and open the Sales and Statements section. Available PDFs can be downloaded securely from your own account.

Upcoming book launches, author talks, readings, workshops and literary events are listed on the Events page.

Yes. Send the proposed date, venue, event type, author details and booking information through the Contact page. Submission does not guarantee publication or participation.